Welcome to the CornerCue Blog

Why We Started This Blog

Every product team says they value user feedback. In practice, most teams struggle with the same problem: the feedback they receive is incomplete, scattered, or disconnected from the actual user experience.

While building CornerCue, we repeatedly saw the same pattern:

• Bug reports without reproduction steps
• Feature requests with no context
• Support tickets missing screenshots
• Valuable frustration that never gets reported at all

The cost was not fixing the issue. The cost was understanding it.

We started this blog to document what we are learning while building a feedback tool from the inside. This is not a generic product blog. It is a place where we share what actually works, what breaks, and what we would do differently.

What You Will Find Here

We will focus on practical, experience-driven topics such as:

1. User Feedback Systems That Scale

How to collect feedback without overwhelming your team. How to reduce noise while increasing signal. How to design reporting flows that users actually complete.

2. Product Decisions We Make (and Why)

We will share the reasoning behind:

• How we make screenshot capture effortless for users
• How we collect device, browser, and location metadata
• How we think about privacy and sensitive data
• How we keep the widget lightweight and non-intrusive

These are not abstract best practices. They are trade-offs we actively navigate.

3. Engineering Deep Dives

CornerCue is intentionally lightweight. That simplicity requires careful architectural decisions.

We will cover topics like:

• Designing a feedback widget that loads fast and stays unobtrusive
• Converting and optimizing screenshot storage with AVIF and S3
• Parsing user-agent and geolocation data on the server side
• Building a structured submission pipeline from widget to dashboard

If you care about product engineering and real-world implementation details, this section is for you.

4. The Psychology of Feedback

Why users do not report bugs. Why long forms reduce completion rates. Why friction kills useful feedback.

Understanding user behavior is as important as building the tooling.

The Real Feedback Problem

Most tools treat feedback as a form submission problem.

But feedback is a context problem.

When reports lack screenshots, environment details, or reproduction steps, teams spend time reconstructing reality before they can fix anything. Meanwhile, the most valuable feedback often disappears because reporting feels like work.

Our goal with CornerCue is simple:

• Meet users where they already are
• Capture context like browser, OS, and location automatically
• Keep reporting friction low
• Deliver structured, actionable reports to your team

The less effort required from users, the more useful the feedback becomes.

What Happens Next

We will publish regularly, focusing on depth rather than volume. Expect detailed posts, real implementation examples, and honest lessons learned while building and improving CornerCue.

If you are building a product and care about reducing feedback friction, bookmark this page.

If you want to try CornerCue yourself, you can check out the docs or create a free account to see it in action.